Ticketing Faqs

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General Information

When will be determined which team plays in which venue for the Group Phase?

There will be an official Draw, that will determine the groups as well as the locations where they will play for Group Phase. This Draw will take place in March 2023. The exact date will be communicated at a later stage.

Ticket offers

Where can I buy tickets?

Official Tickets for the FIBA Basketball World Cup 2023 can only be bought at for the first phase sale in 2022.

What type of tickets can I buy?

First, there will be various ticket packages on offer.

For the first sales phase in March 2022, follow my team packages for the group stage in Japan and the Philippines, and group stage venue packages for Indonesia are on offer.

As soon as further teams qualify, follow my team packages will become available for these teams as well.

In a second sales phase in August 2022, final round packages will become available.

Single game tickets will be available after the Draw in March 2023.

We invite you to sign up and become part of the Win For all Team to always get information about the next sale.

I want to follow all my team's games; how can I do that?

In the first sales phase in March 2022 packages for all group phase games of Team Japan and Team Philippines can be purchased. Sign up for the Win For All Team to receive information on when and how you can purchase Follow my Team Passes for other teams.

How many tickets can I order?

For the ticket packages, a maximum of 8 packages can be ordered per user.

What ticket categories are available?

For the first packages that become available, tickets can be bought in the following categories:

Okinawa, Japan: Category 1

Please refer to the venue map for orientation of the category location.

Can I choose my seats?

In this first sales phase starting in March 2022, you cannot choose your seat directly. You can only choose a category. Your seats will be allocated by the system. All seats in one order will be allocated consecutively.

Are there reduced prices for certain groups, e.g. children, elderly people?

There are no reduced prices for the first sales phase in March 2022. All tickets are sold at full price. All children, regardless of age, must be in possession of a full priced ticket.

How do I buy group tickets?

For the ticket packages sold the first sales phase in March 2022, a maximum of 8 packages can be ordered per user.

Other tickets to be sold will be announced later.

Are tickets personal or can they be given to another person?

E-tickets will be nominative, meaning each ticket must be associated with a name. You do not have to provide the names for each ticket holder upon the moment of purchase. You will be contacted once tickets will be issued to provide the names of the ticket holders. A change in name is still possible until two (2) days prior to the game.

Accessibility Tickets

I do have special requirements (e.g. requirement of a wheelchair or else), are there special tickets available?

For this first sales phase, unfortunately special accessibility tickets will not be available for sale. The dedicated seats will be on sale after the Draw in March 2023. There will be dedicated seats available for all games held in Okinawa Arena.

At what age does a child need a ticket?

One ticket per person required.

One person under the age of 6 is allowed per parent or guardian when not using a seat.(Age as of August 2023)

If you need to use a seat. You have to buy ticket.


Does my ticket include a visa?

No, venue access tickets do not automatically include a visa. Please check the visa regulations for your country of origin into the three host countries and apply for your visa directly.


Can I cancel or change my order?

All tickets are final. An order cannot be refunded or changed. It might be possible to upgrade an order.

Ticket Delivery

When will I receive my Tickets?

The FIBA Basketball World Cup 2023 will notify purchasers/fans shortly after the draw in March of the dates tickets will be released to accounts.

How will I receive my Tickets?

Tickets will be emailed and available in your FIBA Tickets account. Instructions on how to access your account will also be emailed.

Where can I get access to my Tickets?

Find them in your email or visit to log into your FIBA Tickets account to retrieve them. Account access will not be shared until tickets are available

Ticket Transfer and Resale

Can I transfer or resell my Tickets to somebody else?

Follow my ticket cannot be resold.

Other tickets to be sold will be announced later.

Can I use Tickets for commercial purposes?


Can I buy or source Tickets from any third party other than official FIBA BASKETBALL WORLD CUP 2023 sales outlets?

Official Tickets for the FIBA Basketball World Cup 2023 can only be bought at for the first phase sale in 2022.

Refund Policy

Will tickets be refunded?

Generally, there are no refunds. Tickets can only be refunded in specific circumstances. Please consult the refund policy for details.

An order cannot be cancelled. All sales are final.

Terms & Conditions

What are the Terms & Conditions?

Data Privacy

What is the Privacy Policy?

Payment Methods

What payment methods are accepted?

Creditcard (VISA,Mastercard,JCB,AMEX,DINERS), PayPay

When do I have to pay for my orders?

Orders have to be paid immediately upon purchase.


I no longer want to be part of the Win For All Team, how do I unsubscribe?

Visit and scroll to the bottom to unsubscribe or click on an e-mail from FIBA basketball to find an unsubscribe link at the bottom of the note.

Venue rules

Where can I find the general FIBA Venue Rules?

Contact Us

I have further questions, how can I get in touch?

If you could not find your answer in the FAQs, please feel free to contact us through the contact form. We will reply to you via e-mail as soon as possible.

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