Ticketing Faqs

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General Information

When will be determined which team plays in which venue for the Group Phase?

There will be an official Draw, that will determine the groups as well as the locations where they will play for Group Phase. This Draw will take place in March 2023. The exact date will be communicated at a later stage.

Ticket offers

Where can I buy tickets?

Official Tickets for the FIBA Basketball World Cup 2023 can only be bought at for the first phase sale in 2022.

What type of tickets can I buy?

First, there will be various ticket packages on offer.

For the first sales phase in March 2022, follow my team packages for the group stage in Japan and the Philippines, and group stage venue packages for Indonesia are on offer.

As soon as further teams qualify, follow my team packages will become available for these teams as well.

In a second sales phase in August 2022, final round packages will become available.

Single game tickets will be available after the Draw in March 2023.

We invite you to sign up and become part of the Win For all Team to always get information about the next sale.

I want to follow all my team's games; how can I do that?

In the first sales phase in March 2022 packages for all group phase games of Team Japan and Team Philippines can be purchased. Sign up for the Win For All Team to receive information on when and how you can purchase Follow my Team Passes for other teams.

How many tickets can I order?

For the ticket packages, a maximum of 2 packages can be ordered per user.

What ticket categories are available?

For the first packages that become available, tickets can be bought in the following categories:

Manila, Philippines (both venues):

Category 1: Patron (not available)

Category 2: Lower Box Premium

Category 3: Lower Box Regular

Category 4: Upper Box

Category 5: General Admission

In general seating configurations in categories can be described as below. However, in each of the 5 venues there might be slight differences.

Category 1: Ringside/Courtside/Floor Seats

Category 2: Second level middle sections

Category 3: Second level sections going to the back of the goal

Category 4: Mid- level

Category 5 (if available): Top level/Bleacher seats

Can I choose my seats?

In this first sales phase starting in March 2022, you cannot choose your seat directly. You can only choose a category. Your seats will be allocated by the system. All seats in one order will be allocated and seated together.

Are there reduced prices for certain groups, e.g. children, elderly people?

In general, regardless of age all attendees with a seat must have a ticket.

There is free admission for children that are no taller than three (3) feet, but without a seat.

For senior citizen/PWD customers, tickets can be purchased online at full price, on the day of the event, approach our box office and present your ID (gov’t. issued SC ID or any valid gov’t. ID with birthdate) to get the discount. A new ticket will be issued.

How do I buy group tickets?

For group tickets, please contact our sales team at for group/corporate tickets.

Are tickets personal or can they be given to another person?

E-tickets will be nominative, meaning each ticket must be associated with a name. You do not have to provide the names for each ticket holder upon the moment of purchase. You will be contacted once tickets will be issued to provide the names of the ticket holders. A change in name is still possible until two (2) days prior to the game.

Accessibility Tickets

I do have special requirements (e.g. requirement of a wheelchair or else), are there special tickets available?

For this first sales phase, unfortunately there won't be any special accessibility tickets on sale directly. If you have a special requirement and want to purchase tickets, please fill out this form and we will get back to you.

Special access tickets (if available) can only be purchased as a package for two (2), so it includes an accompanying person.

On arrival at the entrance, the disability has to be proven by disability ID. In case of misrepresentation of disability, the ticket holder will have to pay for the difference to a normal priced ticket.


Does my ticket include a visa?

No, venue access tickets do not automatically include a visa. Please check the visa regulations for your country of origin into the three host countries and apply for your visa directly.


Can I cancel or change my order?

All tickets are final. An order cannot be refunded or changed. It might be possible to upgrade an order.

Ticket Delivery

When will I receive my Tickets?

The FIBA Basketball World Cup 2023 will notify purchasers/fans shortly after the draw in March of the dates tickets will be released to accounts.

How will I receive my Tickets?

Tickets will be emailed and available in your FIBA Tickets account. Instructions on how to access your account will also be emailed.

Where can I get access to my Tickets?

Find them in your email or visit to log into your FIBA Tickets account to retrieve them. Account access will not be shared until tickets are available

Refund Policy

Will tickets be refunded?

Generally, there are no refunds. Tickets can only be refunded in specific circumstances. Please consult the refund policy for details.

An order cannot be cancelled. All sales are final.

Terms & Conditions

What are the Terms & Conditions?

Data Privacy

What is the Privacy Policy?

Payment Methods

What payment methods are accepted?

All Visa/Mastercard/JCB credit/debit 3D secure cards are accepted. Mobile wallets such as Paymaya, GCash, WeChat, GrabPay, AliPay, PhilQR, BancNet are also available as alternate payment methods.

When do I have to pay for my orders?

Orders have to be paid immediately upon purchase.

Hospitality Offers

Are there any hospitality offers for skyboxes or lounges?

We will have a dedicated corporate hospitality programme. There will be a dedicated website that will be linked here once the programme has launched.

Travel Programme

I would like to travel to the host countries. Are there any offers?

We will have a dedicated travel programme for all key markets. There will be a dedicated website that will be linked here once the programme has launched.

Venue rules

Where can I find the general FIBA Venue Rules?

Contact Us