Ticketing Faqs

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General Information

When will the venues where each team plays in the Group Phase be determined?

The official World Cup Draw is held on April 29th 2023 and this will determine the groups as well as the locations where each team will play for their respective Group games. Canada has already been allocated to play in Indonesia.

If I purchase a ticket, does it include a traveling visa?

No, tickets do not automatically include an entry visa to Indonesia. You need to check the visa regulations for your country of origin into Indonesia and apply for your visa directly.

I no longer want to be part of the Win For All Team, how do I unsubscribe?

You need to visit and scroll to the bottom to unsubscribe. You can also click on an email received from FIBA basketball to find the unsubscribe link at the bottom of the email.


Where can I buy tickets?

Tickets are already available for purchase at the official website (

What payment methods are accepted?

All Visa/Mastercard/JCB credit/debit 3D secure cards are accepted. Mobile wallets such as OVO and Dana, and Mandiri Virtual Account are also available as alternate payment methods.

When do I have to pay for my orders?

Orders have to be paid immediately upon purchase.

What type of tickets can I buy?

There are different packages available for purchase, and more types of packages and tickets will become available after the draw ceremony and in the months following.
Currently, you can buy two Weekend Passes that include the 4 games played on the weekend of choice (Weekend 1: August 26th and 27th / Weekend 2: September 2nd and 3rd).
You can also purchase the Follow My Team Canada which includes the 5 games that Canada will play in the Group Phase.
The rest of the Follow My Team pass will be allocated after the official draw is held in April 29th, 2023.
You can take a look at these packages at the official ticket website,
We invite you to sign up and become part of the Win For all Team to always get information about the next sale.

I want to follow all my team's games; how can I do that?

Most of the Follow My Team Packages are available and for sale at the official FIBA website, Once the draw is held on April 29th 2023, you will know exactly in what venue and country your team is playing.
All Follow My Team Packages include the 5 games where your team plays in the Group Stage.
Canada has already been allocated to play in Indonesia, therefore, you can purchase the Follow my Team Package here:

How many tickets can I order?

For the ticket packages, a maximum of 8 ticket can be ordered per user.

What ticket categories are available?

Currently, you can purchase Weekend Passes in 8 different categories: From Cat 1A to Cat 5, and the Follow My Team Canada in 3 categories.

Can I choose my seats?

You cannot choose your seat number, however, after the official FIBA World Cup draw is held, all ticket sales will be automatically assigned a seat number upon purchase.
If you have already purchased your tickets, we will assign your seats automatically. Tickets will be assigned by date of purchase.

Are there reduced prices for certain groups, e.g. children, elderly people?

All children, regardless of age, must be in possession of a full priced ticket, if they want to use a seat. If children age below 6 years old, they can enter the venue for free but will have to sit at their parent’s / guardian’s lap.

How do I buy group tickets?

If you want to make a group purchase, we advise you to reach us via the “Contact Us” form in this website so we can help you in this process.

I have special requirements (e.g. requirement of a wheelchair or else); are there special tickets available for me?

All the dedicated seats and tickets for people with special requirements will be on sale after the official draw is held on April 29th. There will be dedicated seats available for all games held in Indonesia Arena.
People with special requirements will be able to purchase 2 tickets to include an accompanying person.
On the day of the event, on arrival at the entrance, the person with special requirements will need to show their disability ID, and, in case of misrepresentation of disability, the ticket holder will have to pay for the difference to a normal priced ticket.

Are tickets personal or can they be given to another person?

All tickets are associated with the purchaser, and the as owners of the tickets they will have the right to transfer one or all of the tickets to other people, who will then become owners of the ticket. Transfer of ownership of ticket should be made 24 hours before the game.
Purchasers will have access to their tickets in the following months, and they will be able to create an account to manage their tickets.

Do children need a ticket to enter the venue?

All children older than 6 years old are required to purchase a full price ticket. Children less than 6 years old will be allowed to enter the venue without a ticket, but will need to sit in their parent / guardian’s lap and will not have a right to occupy a seat. This will only apply to one child per parent / guardian.

How and when will I receive my tickets?

Once the draw is held on April 29th, everyone who has already purchased tickets will have them available in their accounts (in June 2023, exact day to be confirmed). Instructions on how to access your account will be emailed to you when your tickets are available. When tickets start selling in a numbered format, all clients will receive their ticket immediately after purchase.

Can I resell my Tickets or use them for commercial purposes?

Reselling tickets or using them for commercial purposes is not allowed.

Can I buy or source Tickets from any third party other than official FIBA Basketball World Cup 2023 sales outlets?

Currently, official tickets for the FIBA Basketball World Cup 2023 can only be bought at,, and If other official vendors become available, they will always be announced on our official website.

Can tickets be refunded?

An order cannot be cancelled; all sales are final. Tickets will only be refunded for causes directly attributable to the organization.


Are there any hospitality offers for skyboxes or lounges?

Soon, we will have a dedicated corporate hospitality programme with a dedicated website that will also be linked here once the programme has launched.

I would like to travel to the host countries. Are there any offers?

Soon, we will have a dedicated travel programme for all key markets with a dedicated website that will also be linked here once the programme has launched.


I have further questions; how can I get in touch?

If you could not find your answer in the FAQs, please feel free to contact us through the contact form and we will get in touch with you as soon as possible.